Terms and Conditions

This website is owned and managed by Anna-May Uys, Certified Sleep Consultant. Throughout the terms and conditions, the terms “we”, “us” and “our” refer to Anna-May Uys, Certified Sleep Consultant.

 

Please carefully read and make sure you understand our terms and conditions before booking any service on our website.

 

Anytime you are using this website you agree to the terms and conditions as set out on this page along with our Privacy Policy. Of you are unable to accept these terms and conditions then you are asked not to make use of this website. Please access our terms and conditions along with our privacy policy at the bottom of any page on this website. 

 

PROVISION OF INFORMATION

At all times you are required to provide us with accurate information and we will not be liable for any services standards affected by misleading, false, or inaccurate information. 

 

OUR INFORMATION

Although we always act in good faith to ensure best practice, we do not guarantee the accuracy or usefulness of any information on this site. We do not accept any responsibility for the accuracy or reliability of any opinion, advice, or statement made by any other party on, or accessed through the site. We under no circumstances will we be responsible for any loss or damage resulting from:

1.    your reliance on information or content posted on the website; or

2.    communicated to or by any visitor of the website or service.

 

We reserve the right to make deletions or modifications to content on the site at any time without prior notice.

 

SAFE SLEEP

At Soothing2Sleep we follow all safe sleeping practices as outlined by the American Academy of Paediatrics and by using our services you agree to follow all guidelines relating to the current safe sleep guidelines. 

 

LIMITATION OF LIABILITY

Should circumstances arise beyond our reasonable control we will not liable to fulfill our obligations to you the consumer. 

 

In no event will Soothing2Sleep be liable for any direct, indirect or consequential injury, damage, losses, or expenses arising from your use of these services or this website. When you receive any information from Soothing2Sleep you agree that any information provided to you is intended for information and guidance purposes only and you will not rely on this information as a substitute for, nor does it replace professional medical advice, diagnosis, or treatment. 

If there any concerns surrounding your child’s health you agree to seek professional medical advice before any service is undertaken by Soothing2Sleep

 

CONFIDENTIALITY 
All e-mails and messages including any attachments are the property of Soothing2Sleep and are intended for the sole use of the intended recipient(s). Documents may contain information that is privileged and confidential.  Any unauthorized review, use, disclosure, or distribution is prohibited. All sleep plans are personalized and based on individual circumstances and Soothing2Sleep takes no responsibility for unlawful distribution thereof, where such distribution has caused a consequential injury, damage, losses, or expenses arising from the use of sleep plans designed for another recipient. 

 

COMPLAINTS

In the unlikely event that you have any complaints about our services please get in contact as soon as possible so that we can work together to find a resolution.

 

PURCHASING FROM SOOTHING2SLEEP.COM

By making a booking through our website, you agree that:

A. You are legally capable of entering into binding contracts; and
B. You are at least 18 years old; and
C. All details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to make your order and that there are sufficient funds to cover the cost of the services you have booked.

 

Customers can be confident that when services are booked through this website, all of their details are protected by the latest security mechanisms and are used only for the purpose of completing the transaction to purchase the services booked.

 

SOOTHING2SLEEP SERVICE AVAILABILITY AND PRICING

We always exercise great care to avoid errors in booking and service information. If mistakes do occur, we reserve the right to correct them. We do apologize in advance for any inconvenience this may cause to you as the consumer. Soothing2sleep will communicate any issues with you as a result of unavailability and we will credit without delay any payments made for such services.

 

All prices on our website are displayed in Australian Dollars (AUD). Prices are subject to change for any reason at any time without notice, but changes will not affect bookings which we have already processed.

 

PAYMENT

Payment is generally required at the time of online purchase unless other arrangements have been made such as when an invoice has been directly sent to you. We have an easy to use method for payment for all credit cards on the website and direct deposits and be used for invoice payments. 

If an invoice has been issued then you agree to pay the invoice within 7 days or additional fees may be added to the invoice. In the event of outstanding invoices, consumers are liable for added interest on the invoice amount at the rate of 10% per month from the sleep assessment date until the date on which payment in full is received. 

When you receive an invoice you agree to pay the invoice prior to the assessment date and acknowledge that if the invoice hasn’t been paid that your sleep plan may not be written.

Overseas bookings incur an additional fee which is variable and directly affected by the current exchange rate 

 

REFUNDS

A lot of time and effort goes into the service we provide.  We understand circumstances may affect the use of a service you intended to use, however, if you have to cancel an appointment within 48hours of the booking we will only refund you 50% of the amount of any payment made. If you have to cancel with less than 48hours you will not be entitled to a refund of any amount. To the extent permitted by law, and as a general rule Soothing2Sleep does not provide refunds or credits on services and any permitted refunds or credits would be at the sole discretion of Soothing2Sleep. Under no circumstances will a refund be given if your sleep plan has already been received by the consumer. 

 

REVIEWS

All listing reviews will be read and published on the website at our discretion. We reserve the right to make minor adjustments to the reviews for the purpose of correcting any obvious errors.

 

DISCLAIMER

Our website provides general information about Soothing2Sleep. The information contained in this website has been prepared solely for the purpose of providing information about Soothing2Sleep and the services we offer.

Soothing2Sleep will not be liable to you or any third parties for any direct, indirect, special, consequential or punitive damages allegedly sustained arising out of your access to or inability to access this website. By your use of this website, you agree that you are using this website solely at your own risk.

 

CHANGES TO TERMS & CONDITIONS

Soothing2Sleep has the right to revise and amend these terms and conditions at any time.

 

GOVERNING LAW

These terms and conditions are governed by and interpreted according to the laws of Australia.

 

QUESTIONS

If you have any questions that are not covered on our website please email us using our contact form and we will be delighted to help.